The payoff to Grubhub, a publicly traded company, is hard to quantify, but a new lawsuit filed in Philadelphia federal court in December is seeking $5 million in damages, an amount that could increase if other restaurants join the litigation, which is seeking class-action status. But eatery owners say the Chicago company, which also owns, has been quietly billing them for all kinds of calls, including calls for dinner reservations or complaints about not enough duck sauce. Grubhub, which owns food delivery service Seamless, tells restaurants that it will only charge them for food orders it helps to generate, documents show.

Grubhub earned $9 on that, among other bogus orders, the owner told The Post.Ī third restaurateur told The Post he is being charged an estimated $2,000 a year at just one of his five restaurants due to calls from customers with questions about menu items. More recently, an upscale Mediterranean restaurant in Manhattan, which declined to be named for this story, was charged for telling a hungry customer that it was closed for a private event. The Brooklyn restaurant was charged a $9.07 fee for the call - even though no order was made - by Grubhub, America’s largest food ordering service. Last November, a woman called Italian eatery Enoteca at 6:50 p.m. Restaurateurs across the country say they are waking up to a years-long, high-tech bamboozling by Grubhub involving hidden fees for orders that never happened - an allegation that could cost the company millions, The Post has learned. 'Outraged': NYC restaurants blast Grubhub over 'phony' lobbying pushĭidn't make a Valentine's Day reservation? Get Grubhub+ free, and enjoy 20% offĦ-year-old orders nearly $1.5K in pizza, jumbo shrimp and 'endless' chili fries on dad's phone DoorDash doomsday: City proposes paying delivery-app workers up to $33 hourly

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